Infrastructure Management Services (IMS) is a fairly large division of CCS Technologies with multi-skilled resources delivering value added IT services to more than 50 customers across the globe. With 35 years of experience working in heterogeneous and complex IT infrastructure, IMS is very successful in delivering tailor-made solutions, as well as services to meet business and financial objectives of our customers.
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IT has become a core pillar of companies in today’s digital marketplace. Companies of all sizes are striving to transform both their internal processes and customer experiences, with technology. Enhanced operational agility, real-time market intelligence, differentiated products and exceptional levels of customer and employee experiences have become the need of the hour. Pervasive technology has created a whole new world of opportunity.
We work with enterprises globally to create collaborative solutions to their business and IT challenges with current thinking to develop robust ecosystems to delight their customers. CCS Technologies offers comprehensive evaluation of your entire technology environment including as-built network design, hardware and software inventory, network security, configuration analysis, risk analysis and mitigation strategies and regulatory compliance review.
Infrastructure Installation & Integration
The process driven approach provided by CCS delivers seamless IT support to customers, while managing their critical IT infrastructure. Our strategic partnership with principal vendors, and a formally trained staff who are equipped with a large SOP base ensure minimal human errors during installation and integration. Also, our hierarchical review mechanism proactively ensures that each functionality, including high-availability and disaster recovery planning works accurately in all scenarios. Our engineers are experts on both physical and virtual infrastructure. End-to-end virtual infrastructure using Citrix, VMWare or Hyper-V, and hybrid solutions along with local infrastructure is an added capability.
Project and Program
IT project and program management plays a critical part in any IT solution implementation, and is often underestimated in terms of the actual value it brings to a customer. Typical engagements include system upgrades, product replacements, cloud computing or virtualization adoptions, assessments & evaluations and integration services. Our project and program management services help customers with scheduling, budgeting, resource management, risk analysis, planning, quality assurance, communications planning and governance.
CCS Technologies also supports customers with more strategic advisory consulting services including IT strategy & policy planning, capital planning, Project Management Office (PMO) development, business continuity planning, disaster recovery planning and certifications & accreditation.
Service Desk & Application Management
At CCS Technologies, we can seamlessly function as the service desk for your internal as well as external customers without having to worry about technical staffing, investment for tools etc.
Our approach is supported by industry leading support tools and trained support staff that enable us to effectively manage various services including remote management, centralized administration, system automation, and network monitoring. By leveraging these tools and training support staff, we can efficiently and effectively optimize your technology environment and networks producing increased network up-time, increased office productivity, and decreased support costs. Our engineers are capable of supporting any heterogeneous application environment which includes Windows/Linux, Citrix/VMWare/Hyper-V, Oracle/MS-SQL/MySQL etc.
Remote Infrastructure Management
The Remote Infrastructure Management (RIM) team supports customers globally with managing end user computing (desktops/ laptops/ notebooks/ virtual machines), servers and storage devices, network and IT security devices, remotely, without having to worry about onsite visits and associated delays. We also proactively monitor, patch, upgrade, secure and support your network infrastructure to identify and mitigate IT risks leading to fewer and less severe incidents; ultimately minimizing your costs for unplanned and major service interruptions. By working in true partnership with our clients, we offer a hassle free technology environment, and allow our clients to stay focused on their business goals.
Cloud Service Management
The increasing proliferation of portable devices among users and migration of infrastructure and data to the cloud is driving today’s digital transformation and creating unparalleled opportunities for enterprises. Opportunities to gain new insights, unlock market potential and build flexible customer experience models for more meaningful interactivity.
CCS Technologies offers Cloud Computing Services that make enterprise-class solutions available, and affordable, to customers of any size. We can help you design a cloud-based solution that moves your business critical applications and systems to a data-center environment resulting in increased availability and up-time, while reducing infrastructure investments, licensing costs, and training expenses for new employees. This allows clients to build cloud operation models that provide for the seamless management of public, private and hybrid cloud environments to become operationally agile and more tightly integrated. Your business-critical applications and systems are also supported by our team of capable experts.
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Disaster Recovery & Business Continuity
The transformation of access to data in the cloud from multiple channels in today’s mobile world, presents a serious threat to information security. With technology becoming an integral part of the business model of most enterprises today, the stability and resilience of technology platforms and data is a real concern.
At CCS Technologies, we help customers stay one step ahead of the evolution of information security threats. We do this by adopting a holistic framework that includes the best technology, a well-defined security strategy, and a transparent & comprehensive view of governance, risk management and compliance. CCS Technologies works with clients to develop both current and future data backup and recovery, business continuity and disaster recovery programs. We offer multiple data protection and disaster recovery models including onsite, offsite and hybrid solutions.
CCS Technologies has been the offshoring partner and has provided developing and IMS services to the iQubeS companies since May 2010. We have been exceptionally satisfied with the services, collaboration and proactiveness that this partnership has provided.